balls Casino & Sportsbook Data Care

This page describes what we collect when you use balls and how we keep that data protected. We at balls treat your personal information with care and transparency. Our privacy practices follow applicable law in supported jurisdictions where our service operates.

When you open an account on balls, deposit funds via DANA, e-wallet, mobile banking, or other payment methods, or play our slot games and live-dealer tables, we collect information needed to verify your identity, process transactions, and provide customer support. We do not sell your data to marketers, and we limit access to authorized staff only.

If you have questions about how we handle your data or wish to exercise your privacy rights, contact our support team. We respond to data requests within the timeframe required by law.

What Data We Collect on balls

We collect your name, date of birth, email address, phone number, and residential address when you create an account on balls. We also collect a copy of your government-issued ID (passport, national ID card, or driver's license) as part of our Know Your Customer (KYC) verification process. This information is required before you can deposit real money or play casino and sportsbook games on our platform.

When you make a deposit on balls using DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we record the transaction details: amount, payment method, date, and time. We also store your account activity—which games you play, tournament entries on balls, live-dealer table sessions, and sportsbook bets on Liga 1, Piala AFF, and other events.

We collect your IP address, device type, browser information, and cookies to understand how you use balls and to prevent fraud. If you contact our support team, we keep records of your messages and the issues we resolve for you.

How We Use Your Data on balls

We use your data to operate balls securely and fairly. Your personal information helps us verify your identity, process deposits and withdrawals, calculate taxes where required, and comply with local gaming regulations in supported jurisdictions. We also use your email and phone to send account updates, withdrawal confirmations, and security alerts.

Our team on balls uses your gameplay and betting history to detect unusual patterns that may indicate fraud or account compromise. If we notice suspicious activity, we contact you to verify it is you. We also use anonymized data (data that does not identify you individually) to improve our games, live-dealer studios, and sportsbook offerings.

We do not use your data for marketing or third-party advertising without your permission. If we send you promotional messages about new tournaments on balls or special events around Idul Fitri or Imlek, you can opt out at any time.

Data Storage and Third-Party Processors

We store your data on secure servers. Our servers may be located outside your jurisdiction, including in countries with different privacy laws. By using balls, you consent to your data being transferred to and stored in these locations. We use industry-standard encryption (SSL) to protect your data in transit and at rest.

We share your data with third parties only when necessary to provide our service on balls. Our payment processors (for mobile banking, local payment, online payment, and bank transfers) receive your transaction details to complete your deposit or withdrawal. Our KYC verification provider receives your ID copy and personal details to confirm your identity. These third parties are contractually bound to protect your data and use it only for the purposes we specify.

We do not sell your email address, phone number, or gaming history to data brokers or marketers. We may disclose your data if required by law, a court order, or government authority in a jurisdiction where balls operates.

Your Privacy Rights on balls

You have the right to access your personal data on balls. You can view and download your account information, transaction history, and game activity from your account settings. If you believe any information we hold is incorrect, contact our support team and we will review and correct it.

You may request deletion of your personal data, subject to legal and regulatory requirements. If you close your account on balls, we retain your data for a period required by law (typically five to seven years for financial compliance), after which we securely delete it. You may also request that we stop processing your data for certain purposes—for example, you can opt out of promotional emails.

To exercise these rights, send a formal request to our support team with proof of your account ownership. We process these requests within 30 days and confirm completion in writing.

Cookies and Tracking Technology

We use cookies and similar technologies on balls to keep you logged in, remember your preferences, and measure how you interact with our platform. Essential cookies are necessary for balls to function; you cannot opt out of these. Analytics cookies help us understand which games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) and features are most popular.

Your browser settings allow you to control cookies. If you disable non-essential cookies, some features on balls may not work as smoothly. We do not use cookies to track you across other websites.

Data Retention and Security Practices

We retain your data for as long as your account on balls is active. After you close your account, we keep your personal and financial records for a minimum of five years to comply with tax and anti-money-laundering laws. After this retention period, we securely delete your data.

Our security measures on balls include SSL encryption for data in transit, firewalls to protect our servers, and access controls so only authorized staff can view your data. We conduct regular security audits and updates to defend against emerging threats. However, no security system is perfect; we cannot guarantee that unauthorized access will never occur.

If we discover a data breach on balls, we will notify you as required by law and take steps to mitigate harm. We do not retain your password in plain text; we store a cryptographic hash that cannot be reversed to retrieve your original password.

Changes and Contact

We may update this privacy policy from time to time. Changes take effect when posted on this page. Your continued use of balls indicates acceptance of the updated policy. If we make material changes that reduce your privacy rights, we will notify you.

If you have privacy concerns or questions about how we handle your data on balls, contact our support team through the help section on our platform. We will respond during business hours.